FTTC rate has dropped

[Billofthewildwest]

I’m about 3/4 of a mile from the cabinet.

I have been getting 23 Mbs for ages and now 16 is the norm with the same equipment (Draytech Vigor 160 modem and tp-link archer AX73 router, but same issue with stock sagecomm router though with that I only ever got 20Mbs).

Is something going on?

[Chris-TalkTalk]

No problem, thanks

Chris

[Billofthewildwest]

Thanks very much. I’ll report back on their findings.

[Chris-TalkTalk]

OK. I've raised this to Openreach for further investigation. They will investigate over the next few days and may contact you directly if they need to access your home

Chris

[Billofthewildwest]

Hi, I don’t have voice connected nor do I have a phone, so can’t check that. Is there another way to check?

[Chris-TalkTalk]

Hi Billofthewildwest,

Line test is picking up a potential problem, are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Billofthewildwest]

Modem has been off line for a couple of hours this afternoon. Rebooted and reconnected and …… 16Mbs still.

Can a line noise test or something like it, be done please? Perhaps my line which is mostly overhead and winding through the trees, has gone rogue.

[Divsec]

Sorry for not replying earlier, hard and fast asleep 😴 but the good guys gave you the good answer!

[Michelle-TalkTalk]

Morning Bill,

Ok no problem 🙂

Thanks

Michelle

[Billofthewildwest]

I’ve not tried it yet. Daughter wfh today so need to wait for an opportune moment. Will let you know when I do.

[Michelle-TalkTalk]

Hi Bill,

How are you getting on? Did the 30 minute router power down help increase the speeds?

Thanks

Michelle

[Billofthewildwest]

Yes, I was just making sure that the key intent was a good length of time disconnected, not just a reboot.

[ferguson]

Oops, I meant modem!! Sorry. 

[ferguson]

I suspect m'learned friend meant switch off the router at the mains for a full 30 minutes. 

[Billofthewildwest]

Thanks for your reply. Do you mean take off line for 30 mins (as well as reboot)?

[Divsec]

Hi @Billofthewildwest I've had this with my own kit, draytek and others. Have you tried a 30 minute reboot for the modem. This frequently resets the profile at the exchange and things go back to normal.