FTTC rate has dropped

[Billofthewildwest]

I’m about 3/4 of a mile from the cabinet.

I have been getting 23 Mbs for ages and now 16 is the norm with the same equipment (Draytech Vigor 160 modem and tp-link archer AX73 router, but same issue with stock sagecomm router though with that I only ever got 20Mbs).

Is something going on?

[Chris-TalkTalk]

That's great news, thanks for letting us know

Chris

[Divsec]

Great news thanks for updating. Full stream ahead into Christmas ⛄ 🎁 

[Billofthewildwest]

Open reach came out yesterday (their turn round time can not be faulted, thank you). Nobody was home - just saw them knock on the security camera - so don’t know what they did or had to say. Anyway speeds seem steady at 25 Mbps now which is better than it’s ever been so looks like I’m in the clear. Thanks for your support in getting this resolved.

[Chris-TalkTalk]

I can't really add anything to the notes unfortunately but they should already know 

Chris

[Billofthewildwest]

Thanks for confirming @chris. Are you able to confirm, or are you able to add notes for openreach, that the previous engineer stated that a visit with a cherry picker was needed, to access a couple of tall poles? I’m just guessing that otherwise, they might turn up with step ladders and it be a wasted trip. Thanks

[Chris-TalkTalk]

Hi Bill,

Sorry to hear that you're experiencing problems again. I can see that this was raised to Openreach yesterday for investigation, they may contact you directly if they need to access your home

Chris

[Billofthewildwest]

Spoke too soon. Back down to 6Mbps for the last few hours or even intermittent no connection.  

The engineer that called said he would not close the case and report that a cherry picker visit is needed to check the connection he couldn’t get to.

In case this doesn’t happen (eg I received a Talk Talk email saying ‘glad your fault has been fixed’ so I’m already suspicious that it won’t) please would you report the need for a further visit to Open Reach? Thank you.

[Divsec]

Great news thanks for letting us know, now you can watch all those wonderful old Christmas movies (again) 😉 

[Billofthewildwest]

Open Reach came and had a look today during horrendous wind and rain, yet tenaciously looked at and remade all of the connections in the line between me and the cabinet, apart from 1 that they couldn’t reach. Speed now at 25Mbps which is much better. Engineer has left the case open so they bring a cherry picker to test the junction he couldn’t reach. So far so good. Thanks to all involved.

[Billofthewildwest]

Getting 2Mbps now. Looks like the line is on its way out. Christmas without internet …. That will be interesting.

I’d appreciate escalating the case with OpenReach if you can. Thanks.

[Chris-TalkTalk]

No problem, thanks

Chris

[Billofthewildwest]

Thanks very much. I’ll report back on their findings.

[Chris-TalkTalk]

OK. I've raised this to Openreach for further investigation. They will investigate over the next few days and may contact you directly if they need to access your home

Chris

[Billofthewildwest]

Hi, I don’t have voice connected nor do I have a phone, so can’t check that. Is there another way to check?

[Chris-TalkTalk]

Hi Billofthewildwest,

Line test is picking up a potential problem, are you experiencing any problems with your telephone service, any noise on the line?

Chris

[Billofthewildwest]

Modem has been off line for a couple of hours this afternoon. Rebooted and reconnected and …… 16Mbs still.

Can a line noise test or something like it, be done please? Perhaps my line which is mostly overhead and winding through the trees, has gone rogue.

[Divsec]

Sorry for not replying earlier, hard and fast asleep 😴 but the good guys gave you the good answer!

[Michelle-TalkTalk]

Morning Bill,

Ok no problem 🙂

Thanks

Michelle

[Billofthewildwest]

I’ve not tried it yet. Daughter wfh today so need to wait for an opportune moment. Will let you know when I do.

[Michelle-TalkTalk]

Hi Bill,

How are you getting on? Did the 30 minute router power down help increase the speeds?

Thanks

Michelle