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FIbre Support

Get expert support with your Fibre connection.

FTTC rate has dropped

Billofthewildwest
Team Player
Private Message TalkTalk
Message 26 of 26

I’m about 3/4 of a mile from the cabinet.


I have been getting 23 Mbs for ages and now 16 is the norm with the same equipment (Draytech Vigor 160 modem and tp-link archer AX73 router, but same issue with stock sagecomm router though with that I only ever got 20Mbs).

 

Is something going on?

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25 REPLIES 25

Message 1 of 26

That's great news, thanks for letting us know


Chris

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Message 2 of 26

Great news thanks for updating. Full stream ahead into Christmas 🎁 

I don't work here and all my opinions are my own.
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Billofthewildwest
Team Player
Private Message TalkTalk
Message 3 of 26

Open reach came out yesterday (their turn round time can not be faulted, thank you). Nobody was home - just saw them knock on the security camera - so don’t know what they did or had to say. Anyway speeds seem steady at 25 Mbps now which is better than it’s ever been so looks like I’m in the clear. Thanks for your support in getting this resolved.

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Message 4 of 26

I can't really add anything to the notes unfortunately but they should already know 

 

Chris

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Message 5 of 26

Thanks for confirming @chris. Are you able to confirm, or are you able to add notes for openreach, that the previous engineer stated that a visit with a cherry picker was needed, to access a couple of tall poles? I’m just guessing that otherwise, they might turn up with step ladders and it be a wasted trip. Thanks

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Message 6 of 26

Hi Bill,

 

Sorry to hear that you're experiencing problems again. I can see that this was raised to Openreach yesterday for investigation, they may contact you directly if they need to access your home

 

Chris

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Billofthewildwest
Team Player
Private Message TalkTalk
Message 7 of 26

Spoke too soon. Back down to 6Mbps for the last few hours or even intermittent no connection.  

The engineer that called said he would not close the case and report that a cherry picker visit is needed to check the connection he couldn’t get to.

 

In case this doesn’t happen (eg I received a Talk Talk email saying ‘glad your fault has been fixed’ so I’m already suspicious that it won’t) please would you report the need for a further visit to Open Reach? Thank you.

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Message 8 of 26

Great news thanks for letting us know, now you can watch all those wonderful old Christmas movies (again) 😉 

I don't work here and all my opinions are my own.
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Billofthewildwest
Team Player
Private Message TalkTalk
Message 9 of 26

Open Reach came and had a look today during horrendous wind and rain, yet tenaciously looked at and remade all of the connections in the line between me and the cabinet, apart from 1 that they couldn’t reach. Speed now at 25Mbps which is much better. Engineer has left the case open so they bring a cherry picker to test the junction he couldn’t reach. So far so good. Thanks to all involved.

Billofthewildwest
Team Player
Private Message TalkTalk
Message 10 of 26

Getting 2Mbps now. Looks like the line is on its way out. Christmas without internet …. That will be interesting.

 

I’d appreciate escalating the case with OpenReach if you can. Thanks.

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Message 11 of 26
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Billofthewildwest
Team Player
Private Message TalkTalk
Message 12 of 26

Thanks very much. I’ll report back on their findings.

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Message 13 of 26

OK. I've raised this to Openreach for further investigation. They will investigate over the next few days and may contact you directly if they need to access your home

Chris

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Billofthewildwest
Team Player
Private Message TalkTalk
Message 14 of 26

Hi, I don’t have voice connected nor do I have a phone, so can’t check that. Is there another way to check?

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Message 15 of 26

Hi Billofthewildwest,

 

Line test is picking up a potential problem, are you experiencing any problems with your telephone service, any noise on the line?

Chris

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Billofthewildwest
Team Player
Private Message TalkTalk
Message 16 of 26

Modem has been off line for a couple of hours this afternoon. Rebooted and reconnected and …… 16Mbs still.

 

Can a line noise test or something like it, be done please? Perhaps my line which is mostly overhead and winding through the trees, has gone rogue.

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Message 17 of 26

Sorry for not replying earlier, hard and fast asleep 😴 but the good guys gave you the good answer!

I don't work here and all my opinions are my own.
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Message 18 of 26

Morning Bill,

 

Ok no problem 🙂

 

Thanks

 

Michelle

 

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Billofthewildwest
Team Player
Private Message TalkTalk
Message 19 of 26

I’ve not tried it yet. Daughter wfh today so need to wait for an opportune moment. Will let you know when I do.

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 20 of 26

Hi Bill,

 

How are you getting on? Did the 30 minute router power down help increase the speeds?

 

Thanks

 

Michelle

 

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