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Faulty HG633 Router

Liam Murphy 1989
Team Player
Message 5 of 5

I was sent out a hg633 router a while back. I've been persistent with it but the WiFi crashing is seemingly happening all the time. Is there a chance I can have an updated DSL 3782 Please?

Jetting all over the world!
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4 REPLIES 4

Message 1 of 5

Hi

 

Sure although slightly disappointed as see quite a lot better reviews on here for the hg633 than the d link 3782 router..

Jetting all over the world!
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Message 2 of 5

Hi

 

I'll swap this out for a Dlink but if this also drops out on the wifi then we have to consider that there could be some sort of environmental disruption to wifi nearby and the next option after this would be to arrange for one of our engineers to investigate on site.

 

Thanks

 

Karl. 

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Message 3 of 5
I've factory reset it s fee times and the problem still persists.
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Michelle-TalkTalk
Support Team
Message 4 of 5

Hi Liam,

 

I'm sorry to hear this. Is it only the wireless which is affected? Just to confirm, have you tried factory resetting the router and then retesting?

 

Thanks

 

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