Hi, Yesterday my ‘game changing’ router stopped working. It wasn’t connecting to anything and the amber light alternated between solid and flashing. I did the recommended tests and checks, turned it off and on, and connected it to the test socket. Still nothing. I also did the checks with an older router I have which passed them all and is what I am using now. My conclusion was quite simple. All of the cables work as does the computer and an old router so it’s highly likely to be the original router at fault.
I then contacted TalkTalk via chat. I did this once before for a faulty router, the matter was resolved very quickly and I was sent a new one, which is the one that has now stopped working.
On this occasion I explained all of the checks that I had done and went through various other checks and tests. It was plainly obvious to me that it was the router at fault. The agent then said they might have to send an engineer out and that I would have to pay if the fault wasn’t found. I declined the offer of a visit as knowing my luck the router might miraculously spring back to life.
So after that I was told I had to jump through more hoops. They wanted to do all the checks again which was going to take another 20 mins at least. These checks included doing health checks on the router. I don’t know how that would work as it’s not connecting to anything. At this point, after spending about 30 mins doing my own checks then another 1 hour and 40 mins in the chat room, I had had enough and ended the chat, which I had been connected to by my phone data.
I have noticed other people have had this issue, whereby TalkTalk is reluctant to send out new equipment but would go to the expense of sending an engineer out. So my options are limited, I don’t intend to buy a new router. The one I’m using has an intermittent fault, but is usable for now. I will probably seek out a new broadband provider as at the moment TalkTalk is not providing the equipment to use the service that I am paying for. Alternatively, I can return the faulty router to TalkTalk for repair or replacement. Unless anybody has any other suggestions?
