Fibre 65 - internet keeps dropping

[nisha82]

This has been happening since yesterday morning when an engineer outside my property was working on the communal junction box. Since then, my internet keeps randomly disconnecting. I need to sort this today as I rely on the broadband to work from home.

It's impossible to speak to a human on here, I'm so frustrated!

[Debbie-TalkTalk]

Hi nisha82

I'm so glad to hear this, thanks for confirming 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[nisha82]

Hi Debbie, yes it's much better now! Thanks so much again for all your help!

[Debbie-TalkTalk]

Hi nisha82

Has the fault been resolved?

Thanks

[Debbie-TalkTalk]

Hi nisha82

Openreach have closed the fault as resolved.

Has everything been working ok since your last post?

Thanks

Debbie

[Debbie-TalkTalk]

Hi nisha82

Ahh I'm so glad to hear this.

I will let you know as soon as Openreach update/close the fault ticket.

[nisha82]

Thanks so much Debbie.

The internet was working ok yesterday so hopefully nothing major to report now.

[Debbie-TalkTalk]

Hi nisha82

The fault has now been assigned to a line engineer this morning.

We should hopefully have additional updates later this afternoon.

Thanks

Debbie

[Debbie-TalkTalk]

Hi nisha82

I'm really sorry to hear this.

The line test has detected a potential line fault so I have escalated this straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates from Openreach.

Thanks

Debbie

[nisha82]

Thanks 🙁

[Divsec]

Hi @nisha82 sad to say a resolution is unlikely today. Your post has been escalated and you should hear tomorrow.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529 has a link to the chat line which might just be able to get things going for you.