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FIbre Support

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Sound no picture

Denz4236
First Timer
Private Message TalkTalk
Message 3 of 3

Got a new box but now on catch up and netflix etc I have sound no picture. Everything else works fine.  Is there something I haven't done when I plugged it all in? 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Denz4236,

 

If you can tell us the box model you have, we can help.

 

Regards,

Karl. 

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fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Which box do you have so we can offer tailored support.

 

General things to try are disconnecting the box from the mains and then restarting the box.

 

Checking cables, reversing the hdmi cable or using a different hdmi cable.

 

Check for updates.

 

As a last resort, a factory reset should reset all apps.

 

Hope this helps. Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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