cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Sound no picture

Denz4236
First Timer
Private Message TalkTalk
Message 3 of 3

Got a new box but now on catch up and netflix etc I have sound no picture. Everything else works fine.  Is there something I haven't done when I plugged it all in? 

0 Likes
2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Denz4236,

 

If you can tell us the box model you have, we can help.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk
Message 2 of 3

Which box do you have so we can offer tailored support.

 

General things to try are disconnecting the box from the mains and then restarting the box.

 

Checking cables, reversing the hdmi cable or using a different hdmi cable.

 

Check for updates.

 

As a last resort, a factory reset should reset all apps.

 

Hope this helps. Let us know how you get on.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes