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Sunday
Hi been a talk talk customer for years with zero issues. As my contact was coming to an end I decided to upgrade from fibre 35 to fibre 65. Since upgrading my internet speed and stability has been shocking bad. Struggling to hit 7 Mbps up and down, nothing like the 55 minimum guarantee speed. Can anyone have a look in to this please. Thanks.
5 minutes ago
Hi thanks. Tested this morning and no change at my end.
5 hours ago
Morning,
I've re-checked the connection stats now and there has been no increase as yet so I'll re-check again tomorrow.
Thanks
Michelle
yesterday
Yes no problem
yesterday
Ok thanks
yesterday
Hello,
It can take 24-48hrs for DLM to make changes to the speed so I'll re-check your stats again first thing in the morning.
Thanks
Michelle
yesterday
this is the results of the last test.
yesterday
Hi,
Thank you. Would it be possible to keep the router connected to the test socket until tomorrow and I will check your connection stats again?
Michelle
yesterday
Yes I've found the test socket. Just waiting for the router to do a 30 mins power down and I'll retry the test
yesterday
Hi,
The 5C NTE socket should have a test socket. Does it look like the below?
Your guide to main phone sockets - TalkTalk Help & Support
Thanks
Michelle
yesterday - last edited yesterday
Hi I have a 5c master socket and it hasn't got a test socket. As of this morning my speed has dropped again. Struggling to get 4 down and 7 up.
Edit, I've taken the face plate off the master socket and found the test port. Currently doing another 30 minutes power down.
yesterday
Morning,
Does your main socket have a test socket please? If it does then could you try connecting the microfilter, router and phone at the test socket so we can see how the connection stats compare please?
Thanks
Michelle
Monday
Hi I'm used talktalks own speed check and speed test.net. just checked my new contract and it states minimum of 35 down and 13.8 up. Suppose it due to the line needing to settle.
Monday
Hi
Are you using the TalkTalk speed test ?
Try some others also to give an average.
Thanks
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Monday
Hi done the 30 minutes power down. Speed looks like it's where it should be, 58 down but only 7 up? Sure I was quoted minimum of 13 up?
Monday
No Problem 🙂
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Monday
Hi trying the power down now.
Monday
Hi
powering off for 30 minutes will allow a new session to start and should always be done when a speed increase is applied. Give it a try.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Monday
Hi. No I've not tried the 30 minutes power down. I spoke to someone in the tech department at talk talk and they advised that it takes 10 days for the line to settle after upgrading and they use DLM to monitor the line and adjust accordingly. Just have to wait by the looks of it.
Monday
Hi
The router is in sync at 62.7mb. Have you tried the 30 minute powerdown as advised ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Sunday
Hi @rossi73 have you tried a 30 minute reboot for your router? This often helps.