Fibre Broadband

[BDAL18]

Engineers have been laying cable ducts into two new properties in our area for fibre and I have been trying for years to find out when we can get the supply. I need to know how I can make contact with the department to tell me when we can get the necessary supplies.

[Chris-TalkTalk]

Hi vplam28,

I've replied on your thread

Chris

[vpalm28]

Got my wifi sorted out but now my landline is no longer working.  They forwarded it to Openreach but I haven't heard back

for a little while.  Is there a difference between getting help with broadband and a landline fault.  I wonder if you could look

into it for me. 

[Chris-TalkTalk]

Sorry hear that vpalm, thanks for letting us know

Chris

[vpalm]

No dice with bringing the date forward.  I'll have my Onebill router sitting in its box for a little longer yet. 😰

[Chris-TalkTalk]

No problem 🙂

[vpalm]

Thanks very much Chris for that. 

[Chris-TalkTalk]

Hi vpalm,

You could try contacting our loyalty team - Cancel your TalkTalk service - TalkTalk Help & Support

If you then need any further assistance from the Community Team can you please start your own thread and we'll be happy to help

Chris

[vpalm]

Just like to ask if I can bring my leaving date forward.  There was recently a mess up with my TalkTalk phone line i.e couldn't use the phone.  

[Chris-TalkTalk]

Hi BDAL18,

Which broadband package do you have with us at the moment?

Chris