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FIbre Support

Get expert support with your Fibre connection.

Fibre router

Muffinmoon
First Timer
Private Message TalkTalk

on ‎27-11-2024 05:37 PM

Message 5 of 5

I need a new router since switching to fibre, how do I get one please 

Christine Clow
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4 REPLIES 4

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Muffinmoon

on ‎28-11-2024 09:36 AM

Message 1 of 5

Hi Muffinmoon,

 

I've ordered a replacement router, it should be with you within a couple of working days


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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ferguson
Community Star
Private Message TalkTalk
In response to Muffinmoon

on ‎27-11-2024 06:48 PM

Message 2 of 5

OK, complete your community profile as I said earlier and then wait for further advice from the support team.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Muffinmoon
First Timer
Private Message TalkTalk

on ‎27-11-2024 06:29 PM

Message 3 of 5

Openreach fibre, it has gone live but service is slow and glitchy , don't know what type of router I have currently but it's at least 7 years old and was previously used at a location with no fibre

Christine Clow
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ferguson
Community Star
Private Message TalkTalk

on ‎27-11-2024 05:44 PM

Message 4 of 5

Please clarify: which router do you have presently; which type of fibre you have switched to; has it gone live yet?

 

For the support team to help, make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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