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on 30-07-2024 05:47 PM
Hi all
For the last 14 days my hub has repeatedly logged no usage - I work from home, watch a lot of stuff off the ipad or firestick, my hub is probably used 24/7 as I have CCTV, ringdoorbell then during the day I'm working from say 7 or 8am until 8pm.
I turned the hub off for 30 mins and back on again last Friday and that's the only day it recognised any use. It's definitely in use a number of hours a day!
Also when I try to do a speed test on the talk talk page it crashes - not sure if it's all linked.
Any suggestions welcome as it currently looks like I do nothing all day 🙂
on 31-07-2024 07:05 AM
Hi Mary,
No problem. Our team are working on it but I don't have any timescales as to when it will be fixed.
Thanks
Michelle
on 31-07-2024 06:57 AM
Thanks Michelle - thought I was losing the plot 😉
on 31-07-2024 06:44 AM
Hi Mary,
Thanks for your post. This is a known issue which has been identified and our team are currently working to resolve this.
Thanks
Michelle
on 30-07-2024 10:52 PM
Hi @MaryJohnson76 sounds as though the router is doing a good job and that you have a good service. Some of the stats and ancillaries can get a bit, even very, flaky. Unless knowing how much of your unlimited data allowance you have used is vital to you I wouldn't be too concerned.