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FIbre Support

Get expert support with your Fibre connection.

Frequent disconnections and sync speeds lowered

Maxine24
Participant
Private Message TalkTalk

Monday

Message 25 of 25

Hello. 

I'm frequently disconnecting and my sync speeds are changing each time. 

Currently my speeds are ~21/13. 

I spoke to someone in the chat but I don't think their solution will resolve the issue, as I think the issue may lie with the exchange or cabinet.

The issues started around 1AM and have been ongoing since this morning/afternoon. 

 

Could someone take a look? Thanks.

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24 REPLIES 24

Maxine24
Participant
Private Message TalkTalk
In response to kanya-TT

Monday

Message 21 of 25

No I do not.

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kanya-TT
Support Team
Staff
Private Message
In response to Maxine24

Monday

Message 22 of 25

Great, we can begin with tests. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.


Kanya

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Maxine24
Participant
Private Message TalkTalk
In response to kanya-TT

Monday

Message 23 of 25

I am home.

Thank you!

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kanya-TT
Support Team
Staff
Private Message

Monday

Message 24 of 25

Hey there, Maxine24. We can run checks for you and in your line as well. All you need to do is to confirm you are home and ready to begin otherwise I am ready on my side.

 

Kanya

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