Frequent disconnections and sync speeds lowered

[Maxine24]

Hello. 

I'm frequently disconnecting and my sync speeds are changing each time. 

Currently my speeds are ~21/13. 

I spoke to someone in the chat but I don't think their solution will resolve the issue, as I think the issue may lie with the exchange or cabinet.

The issues started around 1AM and have been ongoing since this morning/afternoon. 

Could someone take a look? Thanks.

[Maxine24]

No I do not.

[kanya-TT]

Great, we can begin with tests. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Kanya

[Maxine24]

I am home.

Thank you!

[kanya-TT]

Hey there, Maxine24. We can run checks for you and in your line as well. All you need to do is to confirm you are home and ready to begin otherwise I am ready on my side.

Kanya