Help with Router HG635

[GAF44]

Wifi is super slow and frequently drops out. Am trying to work out if we need a new router or there is another fix to improve it?

Anyone have any ideas? I can't remember when the router is from so not sure how old it is and can't seem to find any details in the account history.

Any tips gratefully appreciated.

[Debbie-TalkTalk]

Hi GAF44

Have you received the router?

Thanks

[Debbie-TalkTalk]

Hi GAF44

Thanks for your reply.

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares.

Debbie

[GAF44]

Have tried that before, yes. Be great if you could send a replacement. Thank you!

[Debbie-TalkTalk]

Hi GAF44

Thanks for updating your Community Profile 🙂

Can I just check, have you also factory reset the router using the pin hole reset for ten seconds?

If you have already tried this then please let me know and I can send a replacement router.

Thanks again.

Debbie

[GAF44]

Thanks Debbie. Have done.

[Debbie-TalkTalk]

Hi GAF44

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie