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FIbre Support

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How to switch off wifi optimisation

Ash123456
Team Player
Private Message TalkTalk
Message 19 of 19

How do I switch the wifi optimisation off?

 

Thanks

Ash

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18 REPLIES 18

Message 1 of 19

Hi Ash @Ash123456 

 

That's great, thanks for letting me know 🙂

 

Debbie

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Message 2 of 19

Good evening.

 

I have received the replacement router. It seems more stable. I will provide an update in a weeks time. I posted the old router to you earlier today.

 

Many thanks for your assistance.

 

With regards

Ash

Message 3 of 19
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Message 4 of 19

Hi Ash,

 

Ok, hopefully it will arrive today.

 

Thanks

 

Michelle

 

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Message 5 of 19

Good morning Michelle

 

The router has not been delivered.

 

Regards

Ash

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Message 6 of 19

Morning,

 

Just checking back in to see if the replacement router has arrived?

 

Thanks

 

Michelle

 

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Message 7 of 19

Hi Ash

 

Thank you 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks again.

 

Debbie

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Message 8 of 19

Completed. 

Thanks for your assistance. 

Message 9 of 19

Hi Ash

 

No problem. 🙂

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

 

Thanks

 

Debbie

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Message 10 of 19

Debbie

 

That will be most welcome. I am happy to try anything to find the fault or to resolve the issues I am facing.

 

Regards

Ash

Message 11 of 19

Hi Ash123456

 

Thanks for your reply.

 

Would you like me to send a Sagemcom WIFI hub for testing to see how the WIFI connection compares?

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Message 12 of 19

Huawei DG8041W 

 

IMG_5141.jpeg


IMG_5142.jpegIMG_5141.jpeg
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Message 13 of 19

Hi Ash123456

 

We can no longer switch WIFI optimisation off.

 

Which router do you have? (make and model)

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 14 of 19

@Chris-TalkTalk

 

This is a continuation of this issue:

 

https://community.talktalk.co.uk/t5/Fibre/Wi-fi-keeps-dropping-Happening-for-2-weeks-now/td-p/303072...

Gliwmaeden2, a fellow customer.
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Message 15 of 19

Chris

 

It drops throughout the day for everyone on WiFi. Right now I am home alone and only one device is connected and still the WiFi breaks. 

Ash

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Message 16 of 19

Do all devices appear to lose connection at the same time?

Chris

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Message 17 of 19

Chris

 

The WiFi keeps dropping. It is bothering on the insane now. A few weeks ago Michelle (TalkTalk) told me that she can turn WiFi optimisation off. 

Thanks

Ash

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 18 of 19

Hi Ash,

 

We no longer switch off wifi optimisation. Are you experiencing any issues with wifi connectivity?

Chris

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