Hub 2 constantly blinking orange for 1 week

[neerajmorar]

Hi,

My Hub 2 has been constantly blinking orange for a week, I have no internet connection.

I have restarted my router numerous times and also reset it with a pin too.

I have reached out to TalkTalk support and they insist nothing is wrong with my connection. 

It just constantly switches from slow blinking to fast blinking orange. The router SSID doesn’t appear in my wifi connection either.

[neerajmorar]

No it all looks good and all wires are securely plugged

[nambuso-TT]

Brilliant, Does any of the equipment appear to be damaged?

[neerajmorar]

I have an FTTC socket

[nambuso-TT]

I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice.

The master socket will be a white box on a wall, and is where the telephone line connects into your house from outside.

Please browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

Can you confirm what type of master socket you have please?

[nambuso-TT]

As router checks haven't resolved the issue, the next step is to look at potential equipment damage and ensure it is connected correctly.

I'll guide you through the checks - ensuring any damage or setup issues that could have caused the disconnection from the Internet are identified and resolved.

If these steps don't resolve the issue then I'll look at other potential causes.

[nambuso-TT]

An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished.

[neerajmorar]

Still not seeing any difference yet

[nambuso-TT]

As a change has been made the router will need to reconnect - this can take up to 6 minutes. If it connects sooner then we'll be able to progress once we see it connect.

[neerajmorar]

Yes it's on 

[nambuso-TT]

You should be able to see the power light on the front of the router.

If this light is on, your router is receiving power.

Just to verify, is the router currently powered on?

[nambuso-TT]

Thanks for that, We'll just wait for the router to power up. This can take a little while.

[neerajmorar]

I have rebooted it

[nambuso-TT]

Please do let me know once you have done this. Thanks 

[nambuso-TT]

I will need you to please restart your router. To do this, either press the power button on the side or switch it off at the socket, then back on again.

A temporary issue may have occurred, which is stopping the router from connecting. Rebooting it will ensure it makes an attempt to connect again.

[nambuso-TT]

A line test has not identified an issue outside your premises. As you've not made any changes before this issue started, the next step is to look at the router.

I'll guide you through the router checks - ensuring it's up to date and addressing any potential temporary issues that could have caused the disconnection from the Internet.

If these steps don't resolve the issue then I'll look at other potential causes.

[neerajmorar]

There's been neither of those

[nambuso-TT]

Alright, that's not a problem. Have there been any recent changes in your home that could have impacted your service?

For example - new or replacement equipment, building work on the premises or damage to any wiring in or around the home?

[neerajmorar]

I do not have a landline to test this

[nambuso-TT]

Okay no worries, thank you very much for checking for me:) 

Are you able to make and receive telephone calls on your TalkTalk telephone line?

[neerajmorar]

Yes it's powered on