I am sick and tired of TALK TALK

[tonka2426]

I have complained and I have complained, but nothing gets done, so now I am thinking of putting in a complaint with the ombudsman. I am sick and tired of Talk Talk. I can't remember how many times I have asked for my problem to be fixed. I never get to talk to someone in the UK, it's always abroad. and they do it on purposes so nothing gets sorted out. 

[Chris-TalkTalk]

Thanks. Line test is passing, could you run a couple of speed tests, about 10 minutes apart, on the fast.com speed tester 

Thanks

Chris

[tonka2426]

EDIT: I have removed your account number, this needs to be in your Community Profile, not in a public forum that can be viewed by anyone in the world.

[Chris-TalkTalk]

Hi,

As Gliwmaeden2 has said, we use it to identify your account but the account number will do if you don't know your telephone number

Chris

[Gliwmaeden2]

@tonka2426, it's used for identification purposes.

If you can't find it [it does show in My Account and in My Connection (via Service Status Dashboard)] just add your Talktalk account number in Personal Information.

Go via your avatar; settings; drop down menu.....SAVE CHANGES. 

[tonka2426]

FYI, this is my own topic, I was the one that started it. Just sort out my problem

[tonka2426]

err, no. from now on I don't do things by phone, I don't have a landline anymore anyway.

[Chris-TalkTalk]

Hi tonka2426,

Could you check the telephone number in your community profile and confirm it's your current TalkTalk landline telephone number

Thanks

Chris

[Chris-TalkTalk]

Hi Aberdeen3,

As ferguson has said, can you please start your own topic and we'll be happy to help

Chris

[tonka2426]

This is my topic, I started this one as i'm trying to get my fiber fixed, I keep getting told my signal is good but after doing speed tests with two different speed testers, and i'm getting two different results both well under what I am, supposed to get. I have a good mind suing Talk Talk for breaking contract. I am supposed to be getting 65 megs, I'm getting between 25 megs and 31 megs. If something isn't done soon, I'm complaining to the Internet ombudsman and I will find somewhere else to get my service and you can whistle for what I owe Talk Talk, and you can try and send around to bailiffs, I will just show them what I have had to put up with. SORT IT OUT NOW. 

[ferguson]

@Aberdeen3 

As mentioned to others, if you would like the support team here to help then please start your own topic. 

[Aberdeen3]

Yes. I am in the same boat. Problem months old and I am told they will contact me but never on my land line which is my preferred  option.

Chatline equally hopeless. No one takes any responsibility and if I could leave them I would. Heavens knows I have a well documented case to do just that.

[Michelle-TalkTalk]

Hi Manuela10,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Manuela10]

Hi 

I’m in the same situation and I don’t know what else I should do 

I called talk talk several times and nothing happened they sent engineer at home which does nothing but they charged me £75 for doing nothing 

I am sick and tired to call them again because they don’t recognise are absolutely rubbish 

[ShereeONeill]

@tonka2426 the online chats are no better - one of them referreed to my direct debit as a "Thingy" LOL 

[Michelle-TalkTalk]

Hi Sheree,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[ShereeONeill]

@tonka2426 ME TOO. IM With you. after spending the last 3 months going over the same thing over and over i have cancelled my direct debit on my bank today. they delay and delay and delay tactically to keep you hanging on and nothing resolved. i was passed to 4 different people all supposed to be the person to help me pause my direct debit til the issue was resolved and each one of them asked me all the same questions and then passed me to someone else. its time an ombudsman took a look at a few of the transcripts and if we can join up and collaberate our experiences together it it will make a stronger case

[Arne-TalkTalk]

Im afraid the only way that contract is going to be activated is to call the Loyalty team ( 03451720088), we cant renew your contract on the community. 

Sorry for the inconvenience 

[tonka2426]

I want to talk to a human being, not a Bot or AI program. I am sick and tired of being put through to a call centre aboard and either they can't understand me, or me them. I am tired of people saying "Sorry, we will sort this out for you" and then nothing is done, I signed up for a new contract in January, and your team forgot to set it up, that's not my problem, and now you expect me to pay for not having a contract. The contract I have in writing is a 24 month contract at £30 a month, and that's what I'm sticking too, it's down to Talk Talk if they don't want to honour that contract. 

[Arne-TalkTalk]

Hi tonka2426

In relation to the renewal, the renewal did not go through, you are still on a rolling 30 day contract paying full price as all discounts will have expired.

If the master socket is broken, and an engineer is booked to fix this it may be chargeable. 

[KeithFrench]

Just a couple of other points, ready for when the TalkTalk staff are on here tomorrow.

Exactly what other box is broken, is it the Master Socket? Perhaps it would be best to include a photo of this (via the "insert photos" in the toolbar).

Whilst the staff here should be able to confirm if the new contract is in place or not, they cannot renew it for you. This can either be done within your MyAccount, or for the best deals, the loyalty department, is always the best place to go. Their direct number is 0345 1725157.