cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Inconsistent wi-fi

delypo
Conversation Starter
Private Message TalkTalk
Message 127 of 127

I have had  the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.

I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.

DP

0 Likes
126 REPLIES 126

delypo
Conversation Starter
Private Message TalkTalk
Message 81 of 127

@Gliwmaeden2 

Thank you for taking the time to post a reply detailing the issue you too are experiencing.  Will wait to hear from @Debbie-TalkTalk in the week hopefully with a more positive update.

Message 82 of 127

@delypo, staff are away till Monday. 

 

However, I needed to ask them about wifi reach too, and was told there wouldn't be any available for several weeks  - possibly the end of July, if we're lucky.

 

So not just s few days.

 

I find myself wondering about supply chain issues, what with Red Sea troubles etc, but don't actually know where the extenders will be coming from!

Gliwmaeden2, a fellow customer.
0 Likes

delypo
Conversation Starter
Private Message TalkTalk
Message 83 of 127

Good morning @Debbie-TalkTalk 

Do you have any better news for me on the supply of the Wi-Fi extender offered? Our WiFi signal continues to struggle around the home on devices restricted to the 2.4ghz network.

 

0 Likes

Message 84 of 127

Hi delypo

 

Our warehouse team have now advised that we're unable to send any extenders or boosts at the moment, we're sorry, but the team are working to get this sorted out as soon as we can. 

0 Likes

delypo
Conversation Starter
Private Message TalkTalk
Message 85 of 127

@Debbie-TalkTalk , that's frustrating as it's been almost two weeks now since it was promised. I hope to hear more positive news soon.

Thanks again for your ongoing efforts.

0 Likes

Message 86 of 127

Hi delypo

 

I have escalated this further as there appears to be a delay with sending the WIFI extenders.

 

Once I have more information then I will post back and let you know. I'm really sorry about the delays.

0 Likes

Message 87 of 127

Hi delypo

 

Apologies again for the delays. I will check on this again tomorrow.

 

Debbie

 

0 Likes

delypo
Conversation Starter
Private Message TalkTalk
Message 88 of 127

Morning @Debbie-TalkTalk 

 

Thanks for keeping track. No, we are still waiting and not heard anything regarding delivery.

0 Likes

Message 89 of 127

Hi delypo

 

Our warehouse team have escalated this order. Have you received any delivery notifications as yet?

0 Likes

Message 90 of 127

HI delypo

 

I'm really sorry about this. I can see that the order has been sent to fulfillment but not dispatched.

 

I've now escalated this to our warehouse team and asked that this is sent out ASAP.

0 Likes

delypo
Conversation Starter
Private Message TalkTalk
Message 91 of 127

Good morning @Debbie-TalkTalk 

As requested I am letting you know that I am  still awaiting the WiFi extenders.

0 Likes

Message 92 of 127

Hi delypo

 

Sorry for the delay.

 

The wifi extenders are showing as processing, if you haven't received this by Friday then please post back here and let me know.

 

Thanks

 

Debbie

0 Likes

delypo
Conversation Starter
Private Message TalkTalk
Message 93 of 127

Hello @Debbie-TalkTalk 

I am still waiting for the WiFi Booster. Has it been sent?

 

 

0 Likes

delypo
Conversation Starter
Private Message TalkTalk
Message 95 of 127

No worries @KeithFrench thank you , will report back when it arrives

KeithFrench
Community Star
Private Message TalkTalk
Message 96 of 127

First off @delypo lets wait & see which unit you actually get.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes

delypo
Conversation Starter
Private Message TalkTalk
Message 97 of 127

That's great, thank you @Debbie-TalkTalk 

 

@KeithFrench when the extender arrives, based on your assessment of the results I provided, where do you recommend I position it? 

Message 98 of 127

Hi delypo

 

No problem 🙂

 

You should receive this within the next 48hrs.

 

Thanks

 

Debbie

0 Likes

delypo
Conversation Starter
Private Message TalkTalk
Message 99 of 127

Thank you again @KeithFrench and @Debbie-TalkTalk for your help. I will look forward to receiving and testing the Wifi Booster to see if this improves speeds throughout the house on the 2.4 GHz frequency.

Message 100 of 127

Hi delypo

 

Thanks for your help @KeithFrench . I can send a WIFI extender.

0 Likes