Get expert support with your Fibre connection.
on 06-05-2024 11:44 AM
I have had the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.
I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.
DP
on 08-06-2024 11:19 AM
Thank you for taking the time to post a reply detailing the issue you too are experiencing. Will wait to hear from @Debbie-TalkTalk in the week hopefully with a more positive update.
08-06-2024 09:10 AM - edited 08-06-2024 09:11 AM
@delypo, staff are away till Monday.
However, I needed to ask them about wifi reach too, and was told there wouldn't be any available for several weeks - possibly the end of July, if we're lucky.
So not just s few days.
I find myself wondering about supply chain issues, what with Red Sea troubles etc, but don't actually know where the extenders will be coming from!
on 08-06-2024 08:04 AM
Good morning @Debbie-TalkTalk
Do you have any better news for me on the supply of the Wi-Fi extender offered? Our WiFi signal continues to struggle around the home on devices restricted to the 2.4ghz network.
on 29-05-2024 10:42 AM
Hi delypo
Our warehouse team have now advised that we're unable to send any extenders or boosts at the moment, we're sorry, but the team are working to get this sorted out as soon as we can.
on 29-05-2024 08:48 AM
@Debbie-TalkTalk , that's frustrating as it's been almost two weeks now since it was promised. I hope to hear more positive news soon.
Thanks again for your ongoing efforts.
on 29-05-2024 08:01 AM
Hi delypo
I have escalated this further as there appears to be a delay with sending the WIFI extenders.
Once I have more information then I will post back and let you know. I'm really sorry about the delays.
on 28-05-2024 12:11 PM
Hi delypo
Apologies again for the delays. I will check on this again tomorrow.
Debbie
on 28-05-2024 11:59 AM
Morning @Debbie-TalkTalk
Thanks for keeping track. No, we are still waiting and not heard anything regarding delivery.
on 28-05-2024 11:44 AM
Hi delypo
Our warehouse team have escalated this order. Have you received any delivery notifications as yet?
on 24-05-2024 11:35 AM
HI delypo
I'm really sorry about this. I can see that the order has been sent to fulfillment but not dispatched.
I've now escalated this to our warehouse team and asked that this is sent out ASAP.
on 24-05-2024 11:26 AM
Good morning @Debbie-TalkTalk
As requested I am letting you know that I am still awaiting the WiFi extenders.
on 22-05-2024 07:31 AM
Hi delypo
Sorry for the delay.
The wifi extenders are showing as processing, if you haven't received this by Friday then please post back here and let me know.
Thanks
Debbie
on 21-05-2024 02:09 PM
on 17-05-2024 06:06 AM
on 16-05-2024 02:56 PM
No worries @KeithFrench thank you , will report back when it arrives
on 16-05-2024 02:51 PM
First off @delypo lets wait & see which unit you actually get.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 16-05-2024 01:42 PM
That's great, thank you @Debbie-TalkTalk
@KeithFrench when the extender arrives, based on your assessment of the results I provided, where do you recommend I position it?
on 16-05-2024 01:38 PM
Hi delypo
No problem 🙂
You should receive this within the next 48hrs.
Thanks
Debbie
on 16-05-2024 01:33 PM
Thank you again @KeithFrench and @Debbie-TalkTalk for your help. I will look forward to receiving and testing the Wifi Booster to see if this improves speeds throughout the house on the 2.4 GHz frequency.
on 16-05-2024 01:24 PM