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FIbre Support

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Inconsistent wi-fi

delypo
Team Player
Private Message TalkTalk
Message 48 of 48

I have had  the Huawei HG633 router for nearly 10 years. Whilst the fibre broaband speed coming into the house meets what Talk Talk guarantee, I experience WiFi inconsistency most days, with devices dropping connection, which requires frequent reboots of the old router to re-establish the WiFi connection.

I can see you offer a superior router to your new customers. As a customer of almost 18 years standing, could my old router please be upgraded? Thank you.

DP

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47 REPLIES 47

Message 1 of 48

Morning,

 

I'm really sorry for the delay. It's looking like it might be the end of July before we can send the adapters.

 

Michelle

 

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delypo
Team Player
Private Message TalkTalk
Message 2 of 48

@Gliwmaeden2 

Thank you for taking the time to post a reply detailing the issue you too are experiencing.  Will wait to hear from @Debbie-TalkTalk in the week hopefully with a more positive update.

Message 3 of 48

@delypo, staff are away till Monday. 

 

However, I needed to ask them about wifi reach too, and was told there wouldn't be any available for several weeks  - possibly the end of July, if we're lucky.

 

So not just s few days.

 

I find myself wondering about supply chain issues, what with Red Sea troubles etc, but don't actually know where the extenders will be coming from!

Gliwmaeden2, a fellow customer.
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delypo
Team Player
Private Message TalkTalk
Message 4 of 48

Good morning @Debbie-TalkTalk 

Do you have any better news for me on the supply of the Wi-Fi extender offered? Our WiFi signal continues to struggle around the home on devices restricted to the 2.4ghz network.

 

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Message 5 of 48

Hi delypo

 

Our warehouse team have now advised that we're unable to send any extenders or boosts at the moment, we're sorry, but the team are working to get this sorted out as soon as we can. 

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delypo
Team Player
Private Message TalkTalk
Message 6 of 48

@Debbie-TalkTalk , that's frustrating as it's been almost two weeks now since it was promised. I hope to hear more positive news soon.

Thanks again for your ongoing efforts.

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Message 7 of 48

Hi delypo

 

I have escalated this further as there appears to be a delay with sending the WIFI extenders.

 

Once I have more information then I will post back and let you know. I'm really sorry about the delays.

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Message 8 of 48

Hi delypo

 

Apologies again for the delays. I will check on this again tomorrow.

 

Debbie

 

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delypo
Team Player
Private Message TalkTalk
Message 9 of 48

Morning @Debbie-TalkTalk 

 

Thanks for keeping track. No, we are still waiting and not heard anything regarding delivery.

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Message 10 of 48

Hi delypo

 

Our warehouse team have escalated this order. Have you received any delivery notifications as yet?

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Message 11 of 48

HI delypo

 

I'm really sorry about this. I can see that the order has been sent to fulfillment but not dispatched.

 

I've now escalated this to our warehouse team and asked that this is sent out ASAP.

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delypo
Team Player
Private Message TalkTalk
Message 12 of 48

Good morning @Debbie-TalkTalk 

As requested I am letting you know that I am  still awaiting the WiFi extenders.

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Message 13 of 48

Hi delypo

 

Sorry for the delay.

 

The wifi extenders are showing as processing, if you haven't received this by Friday then please post back here and let me know.

 

Thanks

 

Debbie

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delypo
Team Player
Private Message TalkTalk
Message 14 of 48

Hello @Debbie-TalkTalk 

I am still waiting for the WiFi Booster. Has it been sent?

 

 

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delypo
Team Player
Private Message TalkTalk
Message 16 of 48

No worries @KeithFrench thank you , will report back when it arrives

KeithFrench
Community Star
Private Message TalkTalk
Message 17 of 48

First off @delypo lets wait & see which unit you actually get.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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delypo
Team Player
Private Message TalkTalk
Message 18 of 48

That's great, thank you @Debbie-TalkTalk 

 

@KeithFrench when the extender arrives, based on your assessment of the results I provided, where do you recommend I position it? 

Message 19 of 48

Hi delypo

 

No problem 🙂

 

You should receive this within the next 48hrs.

 

Thanks

 

Debbie

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delypo
Team Player
Private Message TalkTalk
Message 20 of 48

Thank you again @KeithFrench and @Debbie-TalkTalk for your help. I will look forward to receiving and testing the Wifi Booster to see if this improves speeds throughout the house on the 2.4 GHz frequency.