on 18-03-2019 07:39 AM
I have an intermittent fault that is very frustrating, as when I am online to the talktalk folk, its fine!! So I have taken a log of the latency, see attached. Is there a way of reporting this to talktalk, so they can see what I am on about? Pretty sure it is due to the BT line damaged by the recent storm.
on 18-03-2019 10:04 AM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults and your line is in sync at 39.2mb.
The connection also appears to be stable.
Are you connected wired or wireless when you experience this issue?
on 18-03-2019 08:34 AM
I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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