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FIbre Support

Get expert support with your Fibre connection.

Internet disconnection

Tarataub
First Timer
Private Message

on ‎08-09-2023 08:06 PM

Message 2 of 2

It’s been months that my connection keeps dropping. I have fibre to the cabinet which is not that far. BT engineer says all is Good, just ‘profile’ too low. First time tbe new router resolve the issue. Since then 2 new routers and no improvement. I have a business account and rely on my connection. No mobile network.

i have done regular speed tests. Big variation: from 70 to 14. UL has even been as low as 0.0. 
i have a static IP as I have a home server. 
TT agents absolutely not helpful to resolve the issue: have tried to switch to 2.4 GHz today as the range is also bad (at some places -82)

i need to decide if I need to leave TT.

what can you advise? 

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ferguson
Community Star
Private Message TalkTalk

on ‎08-09-2023 09:26 PM

Message 1 of 2

If you have a TalkTalk Business account then you won't get support here I'm afraid, this community is for domestic customers only. You need to reach out to TTB directly:

 

https://supportcentre.talktalkbusiness.co.uk/home

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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