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Internet keeps dropping

Chloejg99
First Timer
Message 3 of 3

My internet was upgraded 2 weeks ago on Wednesday and everyday it’s dropping for at least 3-12 hours, I don’t know what to do

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Chloejg99

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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Ste_Nix14
Super Duper Contributor
Message 2 of 3
Have you run a Line check in service centre? This can sometimes pick up line faults or issues with the hub.
Steve -
Have you tried turning it off and on again!