Low Fibre Speeds

[chris12341]

Hi!

I have recently started having trouble with my broadband speeds. My guaranteed download speed is 33mbps. Until recently I have been receiving anything between 40-42mbps. However, I have been having trouble for the last few days. Speed tests this evening have shown widely fluctuating results. For example, a speed test taken at 8.32pm showed a download speed of 0.8mbps, but one taken at 8.40pm showed a download speed of 41.6mbps! At 8.48 it was back down to 15.1mbps.  The last test (at 8.58pm) showed 27.7mbps. 

Can anyone help please? I have tried turning off the router, but it made no difference. I did wonder if the age of the router made any difference. I have had the one I am currently using for some time. I believe that it is an old one - a Huawei HG633.

Any assistance anyone can give will be much appreciated. Many thanks.

Chris

[Debbie-TalkTalk]

Hi Chris

I'm sorry to hear this.

Is everything still working ok today with the huawei hub connected?

[chris12341]

Hi,

After two weeks with no problems, things have started playing up again.

Yesterday evening (Tuesday 19 November) I started losing the internet connection to the TV.  This evening it has become so bad that I have had to revert to the Huawei router again. The Huawei seems to connect to the TV with no problems.

Connection to the Roku Streambar (which is situated next to the TV) has been steady using both the Sagemcom and Huawei routers.

Chris

[Chris-TalkTalk]

Hi Chris,

Thanks for the update, just let us know if you experience any further problems

Chris

[chris12341]

Hi Michelle,

Things seem to be going smoothly with the second Sagemcom router at the moment. There have been no difficulties in connecting to either the TV or the Roku streambar. Tests taken this evening show download speeds of 39-41mbps.

The first Sagemcom router worked well for the first week before I started having problems, so I would like to continue monitoring things and get back to you after the weekend.

I have returned the first Sagemcom router.

Chris

[Michelle-TalkTalk]

Morning Chris,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Chris,

Thanks, we'll check back in with you in 48hrs to see how you're getting on 🙂

Michelle

[chris12341]

Hi Chris,

The new router has arrived today, and I have connected it.

I will keep an eye on it, and let you know how it performs. 

Chris

[Chris-TalkTalk]

I've ordered another router, it should be with you within a couple of working days

Chris

[chris12341]

Hi Chris,

I would appreciate it if you would sent a replacement router, thanks.

Chris

[Chris-TalkTalk]

Hi Chris

We can send a replacement for the Sagemcom router just incase it isn't functioning correctly, would you like us to arrange this?

Thanks

Chris

[chris12341]

Hi Michelle,

There was no connection from the Sagemcom router to either the TV or the Roku streambar. However, when I reconnected everything using the Huawei router everything was fine.

Chris

[Michelle-TalkTalk]

Hi Chris,

I'm really sorry to hear this. I've re-run the line test now which hasn't detected a fault. Can I just confirm, do all your devices lose the connection at the same time or just the TV and the soundbar?

Thanks

Michelle

[chris12341]

Hi Michelle,

I'm sorry to have to report more problems with the new router. All was well until this evening when it lost connection to both the TV and the Roku streambar. Despite my best efforts I was unable to re-establish a connection, so once again have had to revert the the old Huawei router, which seems to be connecting OK.

Chris

[Michelle-TalkTalk]

Morning Chris,

Thanks for the update 🙂

Michelle

[chris12341]

Hi Michelle,

The problem I reported on Friday seems to have cleared itself, and all seems to be working fine now.

A TalkTalk service status check on Sunday evening shows that all active devices are working as expected.

Ookla speed checks also taken on Sunday evening show a download speed of about 40mbps, and an upload speed of just over 4mbps.

Chris

[chris12341]

Hi Michelle,

The new router has been working OK until this afternoon. Suddenly I have started having problems again with streaming via the TV. The picture is very blurry, making it almost unwatchable. 

Checking 'my devices' in TalkTalk my account shows 'TV is consuming your download speed'. I don't know why this should be, as the TV was the only device I was using at the time. I haven't seen this message before.

Speed tests taken this afternoon show a download speed of 40mbps.

Chris

[Michelle-TalkTalk]

Morning Chris,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Chris,

Ok thank you and please let us know how the connection compares.

Thanks

Michelle

[chris12341]

Hi Michelle, 

I have changed back to the Sagemcom router as requested.

I will monitor it over the next few days and let you know how I get on.

Chris

[Michelle-TalkTalk]

Morning Chris,

I'm sorry to hear this. Would it be possible to try the Sagemcom router again? 

Thanks

Michelle