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More help for customers that don't own a mobile phone.

Mr_Nutz
Popular Poster
Message 19 of 19

I needed an engineer to come and look at my connection (only getting 29-30mbps) but because

I don't own a Mobile this is not possible. Are none mobile users now second class customers?

18 REPLIES 18

Message 1 of 19

Hi Mr_Nutz,

 

Thanks for trying this. Just to confirm, do you have an alternative router that you can test with?

 

Thanks

 

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Message 2 of 19

Back again and if anything the speed has got a little slower.Untitled-1.png

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Message 3 of 19

Hi Mr_Nutz

 

Thank you. We can then check the connection stats/speed again.

 

Debbie

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Message 4 of 19

Done @ 10:30 will get back to you in 48 hrs

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Message 5 of 19

Hi Mr_Nutz

 

Thanks for your reply.

 

If DLM detects that the connection is unstable then it will change the profile and reduce the speed to stabilise the connection.

 

Please can you connect the router directly at the test socket for 48hrs without rebooting the router. We can then check to see if DLM increases the sync speed.

 

Thanks

 

Debbie

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Message 6 of 19

Also I only have a wired conection cat6 1.0gbps network.

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Message 7 of 19

I was getting 38 and yes I have rebooted the Router.

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Message 8 of 19

I chose a photo but it must be lost in the Interweb sock drawUntitled-1.jpg

 

BTCab.PNG

 

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Message 9 of 19

Hi Mr_Nutz

 

Thanks for updating your Community Profile.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 33mb.

 

What speed were you previously receiving?

 

I can see re connections on the line and this can affect the sync speed. Is the connection dropping or has the router been rebooted?

 

Thanks

 

Debbie

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Message 10 of 19

@Mr_Nutz nothing showing might have missed it off

 

remember no personal info in the screen shots or on posts

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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Message 11 of 19

Updated my profile and here is a screenshot from this morning.

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Michelle-TalkTalk
Support Team
Message 12 of 19

Hi Mr_Nutz,

 

Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.

Please do not post any personal information on the forum.

 

Thanks

 

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hosay299
Philosopher
Message 13 of 19

@Mr_Nutz  What router do u ahve and how are u set upo and doing the speed test and 

 

what is the speed showing on ur router page

Hope that help Regards Joe
If so then give me a Kudos ( Click the Thumb up Button)
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Message 14 of 19

Hi   

   Yes still not getting the speed I'm supposed to get only 32mbps not what I used to get.

Message 15 of 19

Hi Mr_Nutz,

 

I'm sorry to hear this. We usually ask for an alternative contact number when logging a fault and if you don't have a mobile number then a landline number would be fine. The only exception to this would be if the landline was experiencing the fault.

 

Are you still experiencing issues with the broadband connection at the moment? Would you like us to look into this for you?

 

Thanks

 

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ferguson
Community Star
Message 16 of 19

That's not what I asked. 🙂 But why not avail yourself of the support on the community by posting in the appropriate help section?

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Mr_Nutz
Popular Poster
Message 17 of 19

My landline is working fine and we do have a postal service in the UK.

ferguson
Community Star
Message 18 of 19

If you have any suggestions as how otherwise to contact customers whose phone and broadband service is not working then feel free.

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