on 27-02-2019 03:07 PM
I needed an engineer to come and look at my connection (only getting 29-30mbps) but because
I don't own a Mobile this is not possible. Are none mobile users now second class customers?
on 11-03-2019 09:46 AM
on 07-03-2019 10:49 AM
on 07-03-2019 10:12 AM
Thanks for your reply.
If DLM detects that the connection is unstable then it will change the profile and reduce the speed to stabilise the connection.
Please can you connect the router directly at the test socket for 48hrs without rebooting the router. We can then check to see if DLM increases the sync speed.
on 07-03-2019 09:52 AM
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults and your line is in sync at 33mb.
What speed were you previously receiving?
I can see re connections on the line and this can affect the sync speed. Is the connection dropping or has the router been rebooted?
on 07-03-2019 09:39 AM
@Mr_Nutz nothing showing might have missed it off
remember no personal info in the screen shots or on posts
on 07-03-2019 08:28 AM
Please can you update your forum profile to include your telephone number so that we can look into this further. To do this go into "my settings" then "personal information" then add your details.
Please do not post any personal information on the forum.
on 06-03-2019 08:28 PM
@Mr_Nutz What router do u ahve and how are u set upo and doing the speed test and
what is the speed showing on ur router page
on 05-03-2019 12:44 PM
I'm sorry to hear this. We usually ask for an alternative contact number when logging a fault and if you don't have a mobile number then a landline number would be fine. The only exception to this would be if the landline was experiencing the fault.
Are you still experiencing issues with the broadband connection at the moment? Would you like us to look into this for you?