My 5+ year old faulty router needs replacing...Suggested by online & phone TT tech support.

[Karlos1182]

My 5+ year old faulty router needs replacing...Suggested by online TT tech support.

I have a Fibre 65 account which has been producing 65 mbp & 18 mbp for 5 years, but now the Upload speed has dropped from 18mbp to 4.4 mbp and won't recover with a restart or factory reset!  So on my recent online & phone consultations & tests with your Tech support, they thought that it was probably an age/usage problem with my old Router! Therefore, could someone in support here please send me a latest replacement router? I would of course be willing to return my old one!

[Karl-TalkTalk]

Hi

profile has been reset and upload speed has improved.

Please retest.

Karl

[Karl-TalkTalk]

Hi

I've requested a profile reset via Openreach to see if this helps.  I'll check the request shortly.

Karl

[Gliwmaeden2]

Staff will respond after Easter, @Karlos1182.

[Karlos1182]

Thanks Debbie for the very quick replacement of my Router...But unfortunately it has made No difference to my Upload speed!

Which is still very low at 4.5 mbps...when I used to get 18mbps!

I am on a Fibre 65 account, and my Download speed remains good at 66 mbps...but my upload speed has decreased for over 2 weeks!

Despite TT support online & phone help & diagnoses and the new router...Could you please get a physical Engineer to fix this??

Thanks for your help,

Karl Ferris

[Debbie-TalkTalk]

Hi @Karlos1182 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks

Debbie

[Divsec]

Hi @Karlos1182 your post has been escalated and you should hear tomorrow.