Nat keeps changing on xbox series x

[langy71]

Hi,for a few weeks now my nat keeps going from open to stricked.i have to reboot the router.

Any help

[Debbie-TalkTalk]

Hi langy71

Thanks for trying this. I'm not sure why this would only be affecting certain routers/devices as I have spoken to other customers using the same router/firmware and Xbox without any issues.

Hi @threefins you recently experienced a similar issue. Have you made any changes to your router settings?

[langy71]

Any news on the update messed up the router.

[langy71]

Would the resent firmware update have just broke the router.

[langy71]

Hi,I gave reset both mine and my sons xbox series x.i have reset the router and still the same on both consoles. It says stricked,when you reboot the router it says open.turn off the xbox and they both go to stricked.

[KeithFrench]

Hi @Debbie-TalkTalk I have just re-enabled UPnP and it still does not work.

[KeithFrench]

Certainly, if they put V174 on there, UPnP (at least on my router) no longer works.

[Debbie-TalkTalk]

Hi langy71

Thanks for your reply.

I'm wondering if it's worth trying a factory reset (pin hole reset for ten seconds)

I have asked 2 colleagues on my team, both have this Xbox and the same router but are not experiencing this issue. Also our Devices Team have been unable to replicate this issue but are still testing.

[langy71]

Everything thing was fine until live chat put an update through.they said it was on the old firmware.there is no port forwarding set.its the same settings as its always been.

[langy71]

Hi,there are the same,firewall is set to normal on default.

[Debbie-TalkTalk]

Hi langy71

Our Devices Team have asked if you have made any changes to firewall level, port forwarding rules etc?

Have any changes been made to the default settings?

[Anonymous]

Hi,

Not as yet, however we're hoping to know more soon.

Michelle

[langy71]

Any news?

[Debbie-TalkTalk]

Hi langy71

I've chased for an update. I will let you know as soon as they come back to me.

Thanks

[langy71]

Hi,it's talking a long time for your department to look at the problem.

[langy71]

Hi,why does it change daily?and when I reboot the router its open.

Regards 

[KeithFrench]

Then until this bug is fixed you must use port forwarding.

[langy71]

Hi it the sagemcom one.

Regards

[KeithFrench]

What router are you using? I did report the bug of UPnP no longer working on the Sagemcom routers to TalkTalk a while ago. I can't stress enough though how insecure it is making your whole network, by enabling this facility. Port forwarding is much safer & I can help a lot with that.

[Debbie-TalkTalk]

Hi langy71 and Keith

I'm just speaking to our Devices Team about this now.

[langy71]

Universal Plug and Play (UPnP) is what your Xbox uses to set up your router for multiplayer gaming and chat.