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Need help with fiber.

gladosnet96
First Timer
Message 3 of 3

Hey everyone, i just joined to talk talk, I have been look up providers for my new renting home, i went to the site of uswitch to check fibers, well the max fiber i could get 63mbps. I even talked to talktalk over on chat, and he said before my go live date after 24hrs I can update to 63mbps, still I can't. They said thats all my I can get, then why uswitch and other sites says I can get upto 63mbps download speed? I have 28mbps tbh... I send two screenshots so you can see. 😕  Any ideas what can I do, to get faster internet? Downloading 4GB as a gamer or more, its hell for me....

 

Please help me. 😞 Thanks!

Tom
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi gladosnet96

 

I can see re connections on the line which can affect the sync speed.

 

Is the connection dropping or has the router been rebooted? Is your router currently connected at the test socket?

 

Thanks

 

Debbie

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Divsec
Community Star
Message 2 of 3

Hi Tom welcome to the community, your post has been flagged for assistance and you should hear shortly, in the meantime please check your community profile and add your landline phone number if necessary.

A few questions as well,sorry.

Which router do you have?

What sync speed does it show.

 

 

I don't work here and all my opinions are my own.
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