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FIbre Support

Get expert support with your Fibre connection.

New Connection

KW1961
First Timer
Private Message

on ‎05-12-2023 07:11 PM

Message 6 of 6

I've moved into a house that had Talk Talk fibre before. At the moment there's just the fibre cable sticking through the wall. The router is coming by post (no engineer needed). Will I get the Optical Network Terminator included in the delivery. I am fine with technical things, just hoping I get all the bits. - Thanks

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5 REPLIES 5

Arne-TalkTalk
Support Team
Staff
Private Message
In response to KW1961

on ‎07-12-2023 02:55 PM

Message 1 of 6

Sorry that we couldn't keep you as a customer.

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KW1961
First Timer
Private Message
In response to Arne-TalkTalk

on ‎06-12-2023 01:13 PM

Message 2 of 6

It was FFTP. The setup was based on them knowing the previous occupier had the same system. They didn't realise the optical network terminator had been removed. So I rang this morning to tell them. It all went pear shaped then. They couldn't set an engineer date let alone when I might get online. In the end I cancelled to save all the messing. I have got a BT contract now, with an engineer due within days plus activation. Without all the complications. Thanks for your reply.

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to KW1961

on ‎06-12-2023 12:45 PM

Message 3 of 6

What service did you order?   if is FTTP (Full fibre) an engineer is always required , if its FTTC you can connect to the master socket but if there isnt one an engineer will still be required, I would recommend calling back to check.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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KW1961
First Timer
Private Message

on ‎05-12-2023 11:10 PM

Message 4 of 6

They told me I didn't need an engineer because the previous occupant had fibre installed. So the equipment would arrive by post, and I could just plug it in. I thought there was more to it. Thanks for the reply. I will cancel. This is not a good start.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎05-12-2023 10:43 PM

Message 5 of 6

The ONT is fitted by the Openreach/CityFibre engineer, it is not something you can do yourself.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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