New Router Not Arrived

[Snodgrass61]

Hi

My router has been broken since 7th January. The tech rep I was chatting with then was supposed to have ordered a new one. 2-3 days delivery. It’s not arrived. I’ve chased it twice. I was told Monday it would be with me by today and that I would get tracking numbers etc. So far I’ve had nothing. Can someone please check for me what is actually happening?

[Chris-TalkTalk]

OK thanks for letting me know 🙂

Chris

[Snodgrass61]

Thanks Chris. I’ve had an email from Royal Mail this morning to say that the delivery is in hand. 

[Chris-TalkTalk]

I'm sorry about  the delay, there's a note saying that another router has been ordered but no indication that one has been sent yet so I've ordered one myself. It should be with you within a couple of working days. Apologies again for the delay

Chris

[Gliwmaeden2]

It's easier for customer support issues to use a Talktalk issued router, @AllyM.

[AllyM]

Why would you want a TalkTalk router anyway?

I always use my own router rather than an ISP supplied one.

[Snodgrass61]

Nothing. 
I chatted to two agents for over an hour last Friday. For the third time I was told a router would be with me in 2-3 working days and I would be getting a tracking number very soon. I’ve had nothing. Again. It’s now two weeks and Talk Talk can’t supply a router. Something is wrong with Talk Talk’s processes. 
I’ve given up and bought a router from EBay. It was delivered three days from the order date . Talk Talk can’t do this for some unknown reason. But anyway, I should not have to source my own router from an EBay trader. 
I’ve been a customer for over ten years. My contract expires in April and at the moment it’s very doubtful that I’ll be renewing. 

[Chris-TalkTalk]

Hi Snodgrass61,

There is a note saying that the router has been ordered. If you don't hear anything over the weekend can you bump the thread on Monday and we'll check again

Chris