New Router - Problem not solved!

[UITA23!]

Just got a new router and spent around 4-5 hours re-connecting all of my devices (cameras, smart plugs, echo’s, bulbs…you get the idea, the woes of living  a modern, somewhat lazy lifestyle). This was not fun.

Things are just as bad, if not worse than before. Thinking I’d fixed the slow inconsistent speeds, I am now noticing that Alexa is talking to me like a stranger, my smart plugs are not turning on or off and most of them are coming up as unresponsive!

I’ve decided to test throughout the day and keep a log of the speeds.

Next day and ALL devices are now offline, what a waste of a day yesterday was! Speeds are better in the day and painful in the evening, for the first time it was hard to get through a full streamed TV show.

My conclusion is that as much as the service to the line is always coming up as OK, it always will because the fault is not with Openreach. The service has now become unstable and intermittent...it wasn't 2 weeks ago!

When working, the Talk Talk extender now moved to my studio helps, but this now moves the problem to my living room (where the extender was)! I've been with Talk Talk for so long and always had the odd problem every 6 months or so, this time it's stressing me out! 

Should I have to pay extra for further wi fi extenders to now give me the service I used to receive? 

[UITA23!]

Thanks. Is there any connection with having a power line extender in the mix. I've never had previously had a problem and it's been great to have devices connected to LAN. In order to get a strong signal...I now have to disconnect them!

Was it just the one booster you are sending out? I have two very weak areas now compared to a couple of weeks ago.

[Michelle-TalkTalk]

Hello,

Apologies, for some reason your last reply didn't come back into our work flow queue. I've ordered the wifi booster now and it should arrive in the next 48hrs. Please let us know how your wireless coverage compares once this is connected.

Thanks

Michelle

[UITA23!]

Afternoon Michelle, any updates? Still not got 2.4 in the rooms I need it in! Security cameras are still all down.

[UITA23!]

Morning Michelle. I have just the one and currently it seems wherever I put it, it helps (never needed to move it around) so thank you, please do send out more.
Not having a signal Saturday or Sunday morning but it connecting in the evening and it being OK at the moment, just confuses me!
Where I'm sat currently 5GHz is the best (50Mbps), whilst 2.4 is pathetic (4.9Mbps). This is in a direct line of sight of the router, with the extender behind me (just wifi not LAN).
Sitting in my studio where I do most of my work, 2.4 does not connect at all, this is a problem as most of my smart plugs and cameras are and I believe require this connection is needed (is this correct). 5GHz again is good.
This is the same for other rooms with smart devices.
This never was the case and all was good with just the one extender, coverage was great at a regular 65+, now it's averaging 55!

Something has changed for sure.

EDIT: 2.4 has improved in the room with the extender and now looking at my connection online, it looks healthier. This said I'm lead to believe that at max I can get 74Mbps to my router, any chance I can get close to this from the router into my home?

[Michelle-TalkTalk]

Morning,

Do you currently have the one wifi booster at the moment? We can send one more if you're still having wireless issues.

Thanks

Michelle

[ferguson]

OK, as previously advised I think you will just have to wait until the support team are back after the weekend. 

[UITA23!]

Reset old router (been turned off for days), plugged in and nothing! Mobile connection is still going well enough for messages though.

[ferguson]

If you want to reset the session you should turn it off for a minimum 30 minutes, a quick off/on is unlikely to achieve much. 

[UITA23!]

Turned off, waited, turned on...it now just flashes orange and white!

Going to plug in the old router and see what happens, as intermittent as it was I at least had a signal!

[Divsec]

Hi @UITA23! Thanks for checking, I'm afraid we'll have to wait till Monday for the TT staff to come back in.

[UITA23!]

Did that, didn't help.

I am now resorting to my mobile phone for data. Can't watch a film, can't go online and game, can't work remote, not had it this bad! Will get on the info right now, never needed to do it previously though.

Just checked my numbers are already there!

[Divsec]

Hi @UITA23! A tip for your next new router, change the SSId and password in the new router to match that of the old.

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