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FIbre Support

Get expert support with your Fibre connection.

New Router

DawnM66
First Timer
Private Message TalkTalk
Message 4 of 4

Hello, I'd like to request a new router, our current is a Huawei-HG633 and has DSL connection since we don't have ethernet. It's very temperamental with its download, going down to less than 1mbps at times.

 

Thank You,

0 Likes
3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message
Message 1 of 4

Morning,

 

Just checking back in to see if the replacement router has arrived?

 

Thanks

 

Michelle

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi @DawnM66 

 

Apologies for this.

 

I've ordered a replacement router, please allow 48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Divsec
Community Star
Private Message TalkTalk
Message 3 of 4

Hi @DawnM66 your post has been escalated and you should hear tomorrow.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.