New netflix fibre 65 upgrade email

[DJ_Dodgy]

Several weeks ago I opted to change my package to the 65 with Netflix. Still not had an email to link my netflix account, plus I have a super safe boost 4 pound charge I don't want. Saying I still have an order pending so can't cancel boost. 

[Karl-TalkTalk]

Hi DJ_Dodgy

It looks as though the Netflix option has not been added correctly and may need to be added again.  Can you Live chat or call our customer teams as they will need to confirm some security details before they can re-add this.

Thanks  

Karl. 

[Gliwmaeden2]

When you changed package, the Supersafe boost may have been applied automatically, @DJ_Dodgy.

You can no longer get just one device covered for free.

Where did you set up the package change? One-click email? My Account? Chat?

Do you have any screenshot saved from the deal, if it was showing online?