cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

New old router

Stratoc1
First Timer
Private Message TalkTalk
Message 8 of 8

Hi I used my own TP Link Router for about 8 years until the heat sync fell off.

I got the router Talktalk sent me It's a Sagemcom Fast 5364 and it works a treat.

I just wondered on my account it says we can't recognise your router and firmware?

Is it still supported and do I have latest firmware? Just wondered as I reckoned if you can't recognise it you can't update it.

Like I said works a treat just wondered if there had been security updates in the last, must be 9 years!

TIA 

0 Likes
7 REPLIES 7

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 8

Hi @Stratoc1 

 

You're very welcome.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 2 of 8

Thanks again.

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 8

However, @Stratoc1 that is such an old version, which is certainly bug-ridden & TalktTalk's automated delivery system should have updated you. I will ask them to manually push the current version to your router, but it won't be until Monday now.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 4 of 8

appreciate it, thank you. 

Message 5 of 8

Honestly, if it is all working well I wouldn't worry too much. My Account is so riddled with bugs and glitches that it cannot be regarded as a reliable tool. 

Stratoc1
First Timer
Private Message TalkTalk
Message 6 of 8

thanks, can I download it anywhere, that seems to be the only way to do it manually?

is this my firmware? sg4k10001400t 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 7 of 8

The current firmware is V206.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?