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Friday
Hi I used my own TP Link Router for about 8 years until the heat sync fell off.
I got the router Talktalk sent me It's a Sagemcom Fast 5364 and it works a treat.
I just wondered on my account it says we can't recognise your router and firmware?
Is it still supported and do I have latest firmware? Just wondered as I reckoned if you can't recognise it you can't update it.
Like I said works a treat just wondered if there had been security updates in the last, must be 9 years!
TIA
Answered! Go to Solution.
yesterday
will do thanks.
yesterday
My Connection takes a day or two to update anyway, so it will only have caught up now and is recognising the Sagemcom, @Stratoc1.
Leave it on all the time - most updates happen overnight, so if it's not done it by the morning, staff can push it through anyway.
yesterday
I get this now:
My router: Sagemcom-FAST5364
It looks like you need a software update.
Our checks show that the software on your router needs updating. To update your software and get the most out of your service choose the live chat button below and one of our team will be happy to help.
Saturday
Hi @Stratoc1
You're very welcome.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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Saturday
Thanks again.
Friday
However, @Stratoc1 that is such an old version, which is certainly bug-ridden & TalktTalk's automated delivery system should have updated you. I will ask them to manually push the current version to your router, but it won't be until Monday now.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
Friday
appreciate it, thank you.
Friday
Honestly, if it is all working well I wouldn't worry too much. My Account is so riddled with bugs and glitches that it cannot be regarded as a reliable tool.
Friday - last edited Friday
thanks, can I download it anywhere, that seems to be the only way to do it manually?
is this my firmware? sg4k10001400t
Friday
The current firmware is V206.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?