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FIbre Support

Get expert support with your Fibre connection.

New old router

Stratoc1
Chatterbox
Private Message TalkTalk
Message 11 of 11

Hi I used my own TP Link Router for about 8 years until the heat sync fell off.

I got the router Talktalk sent me It's a Sagemcom Fast 5364 and it works a treat.

I just wondered on my account it says we can't recognise your router and firmware?

Is it still supported and do I have latest firmware? Just wondered as I reckoned if you can't recognise it you can't update it.

Like I said works a treat just wondered if there had been security updates in the last, must be 9 years!

TIA 

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10 REPLIES 10

Message 1 of 11

will do thanks.

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Message 2 of 11

My Connection takes a day or two to update anyway, so it will only have caught up now and is recognising the Sagemcom, @Stratoc1.

 

Leave it on all the time  - most updates happen overnight, so if it's not done it by the morning, staff can push it through anyway.

Gliwmaeden2, a fellow customer.

Message 3 of 11

I get this now: 

My router: Sagemcom-FAST5364

It looks like you need a software update.

Our checks show that the software on your router needs updating. To update your software and get the most out of your service choose the live chat button below and one of our team will be happy to help.

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KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 11

Hi @Stratoc1 

 

You're very welcome.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 5 of 11

Thanks again.

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KeithFrench
Community Star
Private Message TalkTalk
Message 6 of 11

However, @Stratoc1 that is such an old version, which is certainly bug-ridden & TalktTalk's automated delivery system should have updated you. I will ask them to manually push the current version to your router, but it won't be until Monday now.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 7 of 11

appreciate it, thank you. 

Message 8 of 11

Honestly, if it is all working well I wouldn't worry too much. My Account is so riddled with bugs and glitches that it cannot be regarded as a reliable tool. 

Stratoc1
Chatterbox
Private Message TalkTalk
Message 9 of 11

thanks, can I download it anywhere, that seems to be the only way to do it manually?

is this my firmware? sg4k10001400t 

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KeithFrench
Community Star
Private Message TalkTalk
Message 10 of 11

The current firmware is V206.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?