No internet connection

[Jennarobinson200]

Devices are connecting to our broadband, but it is saying no internet connection. Been like this at least 24 hours despite doing all the troubleshooting. Help!

[Debbie-TalkTalk]

Hi @Jennarobinson200 

Openreach have now closed the fault as resolved.

Is everything working ok now?

[Debbie-TalkTalk]

Hi @Jennarobinson200 

Openreach have assigned the fault to the line engineers, we are just waiting on additional updates.

Thanks

Debbie

[Jennarobinson200]

@Debbie-TalkTalk  Is there any news?

[Debbie-TalkTalk]

Hi @Jennarobinson200 

Thanks for confirming this. I've escalated this fault straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for further updates and I will post back here as soon as I have additional information.

Thanks again.

Debbie

[Jennarobinson200]

@Debbie-TalkTalk  It is 

[Debbie-TalkTalk]

Hi @Jennarobinson200 

Thanks for adding your details.

The line test had detected a potential issue. Is the router currently connected at the test socket?

[Jennarobinson200]

@Debbie-TalkTalk  I’ve put it in the ‘TALKTALK landline number’ part 

[Debbie-TalkTalk]

Hi @Jennarobinson200 

Ok no problem. Please can you add your TalkTalk account number to your Community Profile (Please don't post this information on the thread)

[Jennarobinson200]

Hi, I don’t know my TALKTALK landline number and I can’t log in due to the TALKTALK website not working on my devices! My name is Jenna Robinson 

[Debbie-TalkTalk]

Hi @Jennarobinson200 

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie