Persistent line faults

[Teric]

Persistent line faults

Since January 16th I have had 10 line faults. I have gone through the usual:-

Plug in to openereach socket.

Do a factory reset on router.

Disconnect everything except for PC.

Despite all of this I still get my TV saying 'no signal' at times and my phone cutting out at times.

The we are fixing your fault message appears for a couple of days and I then get a message to say that it is fixed. In the meantime my broadband is either side of the minimum guaranteed which is 35 as I have fibre 65. Occasionally it climbs to 50 without me doing anything.

Can anybody suggest how to restore my service?

Teric

[Teric]

Morning Michelle, thanks for getting back to me. I do have an old Plusnet router I will change it over and get back to you.

Thanks    Eric

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault, however I can see a few re-connections and the sync speed has dropped. Thanks for confirming that the router is connected to the test socket (behind the faceplate). Have you ever tested with a different router to rule this out?

Thanks

[Divsec]

Thanks @Teric that should help the team immensely. 

[Teric]

Teric.

Thanks for your post, in answer to your questions the router is a Huawei DG8041W and it is left on permanently.

Thanks

[Divsec]

Hi @Teric firstly, your post has been escalated and you should hear tomorrow. Couple of thoughts till the pros reach you.

Which router do you have? 

When not misbehaving is it left permanently connected and powered on.?

Good luck in getting sorted, I'm sure you will.