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Poor fibre 35 speed

TerryB48
Popular Poster
Message 3 of 3

Just seen the Talktalk ad on telly promoting fibre bband,  fixed rate for 18 months plus Alexa and other freebies. I’d be happy to get the 35 mbs (15 min) as promised when I upgraded from my ordinary bband which was relatively trouble free. Speed now drops off over a few day down to as low as 1 to 2mbs, restarting router restores it to 30+. Not much good when I rely on WiFi for my security cameras and damn annoying when trying to watch a film.

Had advice before but finding it nigh impossible to get back in touch.

Tempted to cancel contract due to inability of Talktalk to provide what I’m paying for 

Very disappointed

Terry Baker 

 

TJB
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2 REPLIES 2

Message 1 of 3

Hi Terry,

 

I've run a test on the line now which is clear. What speeds are you seeing at the moment if you run a wired speed test?

 

Thanks

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @TerryB48,

 

What make / model of router do you have, this could potentially be a fault with the router itself. Is this a new router you got when you upgraded to fibre, or is it the same one you used for your ADSL service.

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.

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