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Projector not connecting

maciekkf
Chatterbox
Private Message TalkTalk
Message 15 of 15

I got a Phillips Neo One Projector and cannot connect it to eero6. I can connect it to other networks but.not mine at home. Anyone else experienced similar issue?

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14 REPLIES 14

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 15

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional Eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

 

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please they can be difficult to read as text can get out of focus when zoomed in, from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this puts the text out of focus. 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 2 of 15

Manally entered login details. Projector doesn't give me an option to connect via WPS

Thx

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Message 3 of 15

Hello mate, yes please, that would be awesome. I contacted manufacturer as well and they mentioned everything what's listed below but also something about using static IP. Any idea?

Cheers

Matt

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KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 15

Hi @maciekkf 

 

I have been looking into this projector & from what I can find out, it does not use WPS to connect to a router (that is good as the Eero does not WPS).

 

This projector only supports the 2.4GHz band, so without Legacy mode being enabled in the Eero app as @Michelle-TalkTalk suggested it wouldn't work. However, I can see that you have already tried this.

 

Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

I can offer a lot of help with WiFi Interference if you want it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 15

Hi @maciekkf 

 

@Michelle-TalkTalk has asked me to help you. How does this projector connect to a WiFi network, manually by detecting your wireless network name (SSID) and entering your password, or via WPS?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 6 of 15

Morning,

 

@KeithFrench - Do you have any suggestions please?

 

Thanks

 

Michelle

 

Message 7 of 15

Hi Michelle

Yes, I've tried that as well. I also connected projector to hotspot on my mobile (with no issues) and updated software. Still no luvk with connecting it to home wifi 

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Message 8 of 15

Morning,

 

Just to confirm, did you try the Legacy Mode setting?

 

Thanks

 

Michelle

 

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Message 9 of 15

1000022703.jpg

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Message 10 of 15

Hi again,

 

Can I just confirm, what happens when you try to connect? Do you see any specific error messages? Have you also had a look at the below help guide?

 

Problems connecting a device to eero - TalkTalk Help & Support

 

Thanks

 

Michelle

 

Message 11 of 15

tried it. no luck 😞

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Message 12 of 15

No luck 😞

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 13 of 15

Hello,

 

How are you getting on?

 

Thanks

 

Michelle

 

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Divsec
Community Star
Private Message TalkTalk
Message 14 of 15

Hi @maciekkf does the projector use 2,4 or 5ghz WiFi?

 

You might need to disable 5 GHz for a while just to set up the projector then all will be well and you can reinstate 5ghz.

I don't work here and all my opinions are my own.
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