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on 03-04-2023 10:59 AM
I have no broadband connection, I have run a line test and there is no problem with the line, I've gone through the other usual steps but still can't connect. This has happened several times and a new router normally solves the problem, please can you arrange for one to be sent to my home address. As I said, this has happened before, is there a known problem with thesse routers or am I just unlucky?
on 10-04-2023 07:22 AM
Hi carlastc
That's great, please let us know if you do experience any further issues.
Debbie
on 07-04-2023 09:50 AM
It's quite bizarre that you have had several routers fail. Of course any electronic device can potentially go faulty but personally I've never had a router fail in my life. I don't know if there is an issue with TalkTalk ones as I don't use the ISP supplied router, which has the added benefit that if it does happen to fail, I still have the TalkTalk one in the cupboard to use as an emergency temporary spare.
on 07-04-2023 12:17 AM
Hi,
The router arrived on Thursday, it's up and running and everything's fine so far.
Thanks
on 06-04-2023 06:34 AM
Hi
please let us know how you get on once the router arrives.
Karl.
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on 05-04-2023 11:26 PM
Thank you Debbie.
I hope this solves the problem.
on 05-04-2023 07:13 AM
Hi carlastc
I've ordered the replacement router and a returns bag so your current router can be returned.
Please allow 24-48hrs for this to arrive.
Thanks
Debbie
on 04-04-2023 09:43 PM
Hi Debbie,
It's in a well ventilated area, it doesn't appear to be overheating.
Can you please send a new one to teat asap as my partner is working from home and having to use a neighbour's internet connection.
on 04-04-2023 06:42 AM
Hi carlastc
I can send a replacement router. Can I just check, is your current router kept in a well ventilated space (just checking to see if the router is possibly overheating)
on 04-04-2023 12:26 AM
In past cases it has always been router failure.
My partner has tried the test socket, it does not work, I don't want an engineer visit, I need a new router.
I am already in dispute over my bill, if a new router isn't sent then I will be seeking a new provider.
on 04-04-2023 12:13 AM
@carlastc, in past cases of this you did eventually access the single test socket, following Chris-talktalk's advice:
https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432
That advice should still be applicable.
on 03-04-2023 11:29 PM
Hi Michelle, No I do not have a test socket.
As I said, I have performed all the necessary tests including resetting the router.
My partner is currently working from home so we need the router asap.
I am considering changing my provider.
on 03-04-2023 01:09 PM
Hello,
I'm sorry to hear this. I've run a test on the line now which is clear. Can I just confirm, is the router connected to the test socket at the moment? Have you also tried factory resetting the router and then re-setting this back up again? If you have already tried this then we can send a replacement router for testing purposes.
Thanks