FIbre Support

SB2022 · ‎10-04-2023

Hi there,

I’ve recently upgraded to Fibre65 from a legacy contract but have had no sign of a new router. I saw an early communication about an engineer appointment when I upgraded but haven’t seen or heard anything since.

Am I right in expecting a new router? Has this been sent?

I get billed tomorrow if that helps.

thank you!

Karl-TalkTalk · ‎10-04-2023

You're Welcome 🙂

Regards

Karl

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

SB2022 · ‎10-04-2023

Ok I see. Great, thanks!

Karl-TalkTalk · ‎10-04-2023

Hi

A router is not automatically provided when upgrading a service if your current router is compatible.

As your existing router was provided just over 6 years ago, I'll send you a new router.

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

FIbre Support

Upgraded to Fibre65 - no sign of new router