Replacement router request

[JoeR44]

Hi Talktalk community,

Would anyone know how to request a replacement talktalk modem?

My internet has been dropping out and disconnecting on several occasions for a while now, each time ran the connection tests Talltalk replies with there's a problem with your modem, that I needed to turn it off for at least 20mins and back on again.

This works for a while then the same thing happens again, with talktalk checking again and saying again theres a problem with your modem. 

Nothing has changed in the home, its just that the modem has been malfunctioning for a while now as confirmed by the talktalk checks.

I'm sure talktalk will agree that I shouldn't be needing to do this often. I've had the modem for years, its probably past its life expectancy too.

I cant find anyway of getting in touch with talktalk like we could years ago, speaking to a live person, but Ive noticed in other posts other customers have asked for replacement modems, so I thought id try this way.  

If a talktalk member sees this request could you please arrange to send out a replacement.  Thank you for your time and reading.

[ferguson]

@Rollo32 

Please start your own topic so that your issue can be looked at individually. 

[Rollo32]

I need a new router too please. It's playing up and I've been through all the resets with tech. Still not working. And it's quite old.

[Debbie-TalkTalk]

Hi JoeR44

Do you still need help with this?

[Debbie-TalkTalk]

Hi JoeR44

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Gliwmaeden2]

Staff will respond after the New Year bank holiday, @JoeR44.

Make sure that you have added your Talktalk landline number  / account number in Personal Information in the community forum profile area. Go via your avatar/name; settings. SAVE CHANGES.