Replacement router request

[JoeR44]

Hi Talktalk community,

Would anyone know how to request a replacement talktalk modem?

My internet has been dropping out and disconnecting on several occasions for a while now, each time ran the connection tests Talltalk replies with there's a problem with your modem, that I needed to turn it off for at least 20mins and back on again.

This works for a while then the same thing happens again, with talktalk checking again and saying again theres a problem with your modem. 

Nothing has changed in the home, its just that the modem has been malfunctioning for a while now as confirmed by the talktalk checks.

I'm sure talktalk will agree that I shouldn't be needing to do this often. I've had the modem for years, its probably past its life expectancy too.

I cant find anyway of getting in touch with talktalk like we could years ago, speaking to a live person, but Ive noticed in other posts other customers have asked for replacement modems, so I thought id try this way.  

If a talktalk member sees this request could you please arrange to send out a replacement.  Thank you for your time and reading.

[Gliwmaeden2]

@Lauren921, you have posted on another customer's old thread - you need to start your own topic.

If you scroll back you'll find other customers told the same and also how to complete your community forum profile details. 

Once your new post is in the queue for attention, staff will reply daytime, Monday to Friday. 

[Lauren921]

I need one too and can’t seem to get hold of talktalk had no internet for 2 days 

[ferguson]

@Rollo32 

Please start your own topic so that your issue can be looked at individually. 

[Rollo32]

I need a new router too please. It's playing up and I've been through all the resets with tech. Still not working. And it's quite old.

[Debbie-TalkTalk]

Hi JoeR44

Do you still need help with this?

[Debbie-TalkTalk]

Hi JoeR44

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

[Gliwmaeden2]

Staff will respond after the New Year bank holiday, @JoeR44.

Make sure that you have added your Talktalk landline number  / account number in Personal Information in the community forum profile area. Go via your avatar/name; settings. SAVE CHANGES.