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on 20-01-2025 12:54 AM
The router reboots itself constantly. Doesn’t even seem to last more than a couple of minutes now. Tried resetting everything numerous times now. The problem has been slowly getting worse over the last few months. Initially I thought it was something at our end, but now I think it’s the router. I’m having to raise this request on 5G as I can’t connect. Please could you send me a new router. Thanks
on 20-01-2025 08:23 AM
Hi @Nick1231
A router is on the way to see if this helps.
Thanks
Karl.
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on 20-01-2025 08:06 AM
Hi @Nick1231 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.