Get expert support with your Fibre connection.
on 20-02-2023 07:51 PM
As of today, my Fibre 65 router has an orange flashing light forever. There's no WiFi from it, and I can't get an ip address using a wired connection so can't access the admin console.
TalkTalk have said that they've detected a fault and an engineer will come to my street and fix it in the next 2-3 days but they won't need to come into my house.
The issue can't just be with the line though- I should be able to connect to the router without it being connected to the outside world.
I've done a reset using the small button in the hole in the back but that isn't helped.
My fear is that I'll wait 2-3 days only to receive a message telling me that the line is fine and I'll need to wait another 2-3 days for a new router.
Anyone had anything similar to this?
on 24-02-2023 06:31 AM
Morning,
I'm really glad to hear this and thanks for confirming 🙂
Thanks
on 23-02-2023 05:10 PM
New router up and running. Thanks for your help.
on 23-02-2023 09:14 AM
Hello,
Ok thanks for confirming and we'll check back in with you on Monday.
Thanks 🙂
on 23-02-2023 09:11 AM
Not yet, it arrives tomorrow.
on 23-02-2023 09:06 AM
Morning,
Just checking in to see if the router has arrived?
Thanks 🙂
on 21-02-2023 08:00 AM
Hi Daniel
No problem 🙂
The router is on its way, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Thanks
Debbie
on 21-02-2023 07:51 AM
Yes please! That would be great.
on 21-02-2023 07:10 AM
Hi DanielL1
I'm really sorry to hear this.
Would you like me to send a replacement router?
on 20-02-2023 09:46 PM
Hi @DanielL1,
The support team here on the community will be able to pick this up tomorrow, if they agree that the router itself likely has a fault they will be able to arrange a replacement for you.