Router frequently disconnects

[Slothmum]

Hi,

I have had a problem for the last few months regarding my router randomly disconnecting.  It can happen multiple times within a few hours but then not happen for a few days. 

It can happen anytime of the day or night ( we have a Ring alarm and get notified of every disconnection).

We have done several resets ( left off for over 20 mins) but they have made no difference.

We have no other router to swap it with. 

I would be grateful of any suggestions 

Thanks

[Debbie-TalkTalk]

Hi Jane @Slothmum 

That's great news, thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Slothmum]

Hi,

I changed the router on Saturday afternoon and have had no issues with it so far.  It appears to have sorted the problem.

I will get the old router returned next week.

Thank you

Jane

[Debbie-TalkTalk]

Morning @Slothmum 

How was the connection over the weekend?

[Karl-TalkTalk]

Hi

No Problem 🙂

Check and get back to us over the weekend.

Karl 

[Slothmum]

Hi,

The router has been delivered. I will be connecting and trying it on Saturday when I'm off work. 

Thank you

Jane

[Debbie-TalkTalk]

HI @Slothmum 

Have you received the router delivery notifications?

[Debbie-TalkTalk]

Hi @Slothmum 

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Slothmum]

That would be brilliant if you could. 

Thank you

[Debbie-TalkTalk]

Hi @Slothmum 

Thanks for your reply. Would you like me to send a replacement router for testing so we can rule this out?

[Slothmum]

Hi,  

We don't have anything connected wired, only wireless. We don't have the router close enough to anything. I have done multiple line tests over the last few months that have shown no faults and the router only disconnects for up to a minute at a time, so that doesn't leave me long enough to do a line test at the time. 

When it disconnects the router light flashes orange and some of the wireless connected devices can take a long time to reconnect

Thanks

[Debbie-TalkTalk]

Hi Slothmum

I'm sorry to hear this.

The line test is clear - No faults detected.

Can I just check, are wired connections also dropping or only wireless?