We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Router not broadcasting 5ghz

BobbyB2
First Timer
Private Message

on ‎18-09-2023 03:35 PM

Message 9 of 9

In settings shows 5ghz is on but shows disabled in bright red letters, tried reset no luck. Could it be a hardware problem? Trying to get talktalk support to believe that and send a new router, well lets just say not looking forward to that conversation. Has anyone had a similar problem, if so did you ever solve it, and how. Thanks for any help. 

Labels:
0 Likes
8 REPLIES 8

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to BobbyB2

on ‎27-09-2023 12:07 PM

Message 1 of 9

Hi BobbyB2

 

Perfect 🙂

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

BobbyB2
First Timer
Private Message

on ‎27-09-2023 11:34 AM

Message 2 of 9

Yes i have received it, working fine. 

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to BobbyB2

on ‎27-09-2023 10:18 AM

Message 3 of 9

Hi BobbyB2

 

Have you received the router?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to BobbyB2

on ‎20-09-2023 11:51 AM

Message 4 of 9

No problem 🙂

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

BobbyB2
First Timer
Private Message
In response to Chris-TalkTalk

on ‎20-09-2023 11:26 AM

Message 5 of 9

Thats amazing, thank you very much. 

0 Likes

Chris-TalkTalk
Support Team
Staff
Private Message
In response to BobbyB2

on ‎20-09-2023 07:49 AM

Message 6 of 9

Hi BobbyB2,

 

I've ordered the router, it should be with you within a couple of days


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

BobbyB2
First Timer
Private Message

on ‎19-09-2023 08:27 PM

Message 7 of 9

I have added details as requested, thank you. 

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-09-2023 03:54 PM

Message 8 of 9

Hi

 

This will need a replacement router to resolve.  Add your home phone number to your 'Community Profile' so I can locate your details, and I'll get one out to you.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2024