On 10 October the road next to us had a 6 hour internet outage and we had a brief disruption. Since then the speed on my FTTC connection has gone from a constant 36Mbps over the years I have had fibre broadband with several providers gradually down to 7Mbps and still reducing.
I was migrated from Shell and had always had brief drops in connection since I moved to them, so thought the router might be at fault but the situation has got worse with a new TalkTalk router. The speed doesn't fluctuate at peak times, it is gradually being turned down.
I have of course, phoned and chatted and wasted many hours going through the same questions whilst "support" agents rattle through their scripts without resolving anything. One "support" agent said 8Mbps was what I should be expecting, which is obviously incorrect when we have always had a constant 36Mbps with FFTC and 8Mbps would be only acceptable with a basic internet connection. TalkTalk's own dashboard shows that I was getting 39Mbps before the outage. It also shows the minimum acceptable speed as 0Mbps which is ludicrous.
Twice apparently engineers have rectified the fault but of course nothing changed. I have an engineer booked to come to the house but just wondered if anyone else has had this problem. Obviously I have checked the cables and restarted the router but have never had this problem before with any other provider. I suspect throttling/load balancing as more houses are being built in the immediate area so I assume capacity will have to be spread out but my neighbours are still on 30+Mbps.
REP-14852539 [ET-962498] REP-14885191
