06-12-2021 12:24 PM - edited 06-12-2021 12:34 PM
14.4Mbps vs 20.5Mbps.
TalkTalk sent me a new Sagecom Wifi hub some weeks ago, but I cannot use it because my speed drops to 14Mbps when using the new Sagecom.
When I reconnect my old D-Link router my speed shoots back up to 20.5Mbps.
Have I got a faulty Sagecom router.
on 10-12-2021 01:14 PM
I'm showing a fault has been logged to openreach earlier today.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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10-12-2021 10:49 AM - edited 10-12-2021 10:55 AM
Two speed tests 10 minutes apart using the new Huawei router.
Download 13.5Mbps - Upload 1.7Mbps - 37ms.
Download 21.8Mbps - Upload 1.9Mbps - 37ms.
Webpages are taking forever to load, this is on all devices.
The fault we had with the exchange on 24th November is obviously still present, please escalate the fault again to an engineer ASAP.
09-12-2021 03:39 PM - edited 09-12-2021 03:44 PM
I haven't replied to this for a while, because it didn't seem that the OP wanted my help as he didn't reply to my questions. However, as this only affects wireless connections, I will offer my help again. I had thought that this was purely a sync speed issue, but I see that Chris has been asking about Ethernet connections. I don't know if this will be of help or not, but the offer is here, take it or leave it.
Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference (not electrical interference) from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.
The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 09-12-2021 03:35 PM
09-12-2021 03:24 PM - edited 09-12-2021 03:25 PM
No, the Router is right next to the BT master socket at the window, its connected directly, no other leads or plugs. The engineer we had out to our home can confirm this, he even mentioned it's one of the cleanest setups he has seen. The problem the engineer found was at the exchange, this was on the 24th November, the fault was meant to be fixed, but it's obvious we still have a problem.
on 09-12-2021 03:16 PM
OK thanks. Is the router situated close to other electrical or wireless devices that could be causing interference? Does it connect to a multi-socket electrical extension lead shared with other devices
on 09-12-2021 02:37 PM
on 09-12-2021 02:11 PM
on 09-12-2021 12:50 PM
on 09-12-2021 12:47 PM
Hi, the new Huawei router has arrived, thank you.
Straight out of the box our speed has increased from 14Mbps to 23Mbps, but the Ping is higher and web pages are taking awhile to load, plus we are getting a lot of buffering when streaming TV.
on 07-12-2021 02:19 PM
on 07-12-2021 01:50 PM
on 07-12-2021 01:17 PM
OK thanks. Different makes and models of router router/modem can sync at different speeds but this is quite a difference. I can send another Sagemcom to test with just in case your current router has a fault. Alternatively we could try the Huawei router which is very similar to the Sagemcom but may sync at a faster speed
07-12-2021 01:03 PM - edited 07-12-2021 01:08 PM
Using cables and micro filter that came with the Sagecom router, it's connected directly at the master socket, no plugs or extensions.
So why is the Sagecom wifi hub slower that my old TalkTalk D-Link router, this means I cannot take advantage of the new wifi hub, plus the new Sagecom router is giving me speeds that are below my guaranteed 15.4Mbps.