FIbre Support

YORKYUK · ‎27-10-2023

Hi,

My Sagemcom-FAST5364 Router has stopped working, it flashes amber and doesn't connect to the internet. I managed to borrow a router to test the internet connection, so can confirm the internet is working, just not the router.

I've tried a hard reset on the router, but I still have the same issue, it doesn't seem to respond to the reset (I've held the button in for 30 seconds).

Anonymous · ‎02-11-2023

Morning YORKYUK,

Brilliant 🙂 Thanks for letting us know.

Thanks

Michelle 🙂

YORKYUK · ‎01-11-2023

Received the new router yesterday and all is working again.

Thanks for assisting on this.

Debbie-TalkTalk · ‎30-10-2023

Hi YORKYUK

Sorry for the delay.

I have ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

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Gliwmaeden2 · ‎27-10-2023

Staff will reply during the week, @YORKYUK. They are not on here in the evening or at weekends.

Your thread is in the queue for attention.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

FIbre Support

Sagemcom-FAST5364 Router stopped working